You have to have your heart in the business and the business in your heart.

Courtesy

Really big people are, above everything else, courteous, considerate and generous -- not just to some people in some circumstances -- but to everyone all the time.

Inaction

Solve it. Solve it quickly, solve it right or wrong. If you solve it wrong, it will come back and slap you in the face, and then you can solve it right. Lying dead in the water and doing nothing is a comfortable alternative because it is without risk, but it is an absolutely fatal way to manage a business.

Success

The great accomplishments of man have resulted from the transmission of ideas and enthusiasm.

Wisdom

Wisdom is the power to put our time and our knowledge to the proper use.