What is needed, rather than running away or controlling or suppressing or any other resistance, is understanding fear; that means, watch it, learn about it, come directly into contact with it. We are to learn about fear, not how to escape from it.

Listening

So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it.

Understanding

When we talk about understanding, surely it takes place only when the mind listens completely -- the mind being your heart, your nerves, your ears- when you give your whole attention to it.